Notice of Privacy Practices

Age To Age Counselling Inc. Effective Date: August 2026 - Your Information. Your Rights. Our Responsibilities.

THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, HOW YOU CAN ACCESS THIS INFORMATION, AND YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION. PLEASE REVIEW IT CAREFULLY. Age To Age Counselling Inc. is committed to protecting the privacy and confidentiality of your health information. This Notice describes our privacy practices and explains certain rights you may have concerning your Protected Health Information ("PHI").

Your Rights - When it comes to your health information, you have certain rights. Depending on applicable federal and state law, these rights may include the following. Obtain a Copy of Your Health Records You may ask to inspect or receive an electronic or paper copy of health information maintained about you. We will respond to requests within the time required by applicable law. A reasonable, cost-based fee may apply where legally permitted.

Request Corrections - If you believe information in your record is incorrect or incomplete, you may ask us to amend it. We may deny certain requests when permitted by law. If a request is denied, we will provide information regarding the denial and any rights you may have to respond.

Request Confidential Communications - You may ask us to communicate with you in a particular manner or at a particular location. For example, you may request that we contact you through a particular telephone number, email address, or mailing address. Reasonable requests will be accommodated as required by law.

Request Restrictions - You may ask us not to use or disclose certain health information for treatment, payment, or health-care operations. We are not required to agree to every request unless applicable law requires us to do so. When you pay in full out of pocket for a service, you may have the right to request that information concerning that service not be disclosed to your health insurer for payment or health-care operations, except where disclosure is required by law.

Receive an Accounting of Certain Disclosures - You may request information about certain disclosures of your health information made during the period permitted by law. Some disclosures, including certain disclosures for treatment, payment, and health-care operations, may not be included in this accounting.

Receive a Copy of This Notice - You may request a paper or electronic copy of this Notice at any time, even if you previously agreed to receive it electronically.

Choose Someone to Act for You - If you have legally authorized another person to act on your behalf, such as a legal guardian, health-care representative, or person holding appropriate power of attorney, that individual may exercise certain privacy rights on your behalf. We may verify that person's authority before releasing information or permitting that individual to exercise your rights.

File a Privacy Complaint - If you believe your privacy rights have been violated, you may submit a complaint directly to Age To Age Counselling Inc. You may also submit a complaint to the U.S. Department of Health and Human Services, Office for Civil Rights. Age To Age Counselling Inc. will not retaliate against you for exercising your privacy rights or filing a complaint.

Your Choices - For certain health information, you may tell us what you prefer regarding how information is shared. Depending upon applicable law and the circumstances, this may include sharing information with:

  • Family members

  • Friends

  • Caregivers

  • Other individuals involved in your care

  • Individuals involved in payment for your care

  • Disaster-relief organizations

If you are unable to communicate your preferences, we may disclose information when legally permitted and when we reasonably determine that doing so is in your best interests. Some uses and disclosures require your written authorization. You may revoke an authorization in writing, subject to applicable law and except to the extent that action has already been taken in reliance upon it.

How We May Use and Disclose Your Information - We may use or disclose your health information when permitted or required by law.

Treatment - We may use and disclose your information to provide, coordinate, or manage your care. When appropriate and legally permitted, information may be shared with other professionals involved in your treatment.

Payment - We may use and disclose health information for billing, payment processing, insurance claims, eligibility verification, and other activities related to receiving payment for services.

Health-Care Operations - We may use health information to operate and improve our practice. Only information reasonably necessary for the applicable purpose will be used or disclosed. This may include:

  • Clinical supervision

  • Quality improvement

  • Staff training

  • Compliance activities

  • Professional consultation

  • Credentialing

  • Auditing

  • Administrative functions

  • Risk management

Public Health and Safety - We may disclose health information when permitted or required by law for public-health and safety purposes. This may include certain circumstances involving:

  • Prevention of serious harm

  • Public-health reporting

  • Suspected abuse or neglect

  • Legally required reporting involving vulnerable individuals

Compliance With Law - We may disclose information when federal or state law requires us to do so.

Legal Proceedings - Health information may be disclosed in response to certain lawful court orders, subpoenas, administrative proceedings, or other legal processes when disclosure is authorized or required by applicable law. Mental health and psychotherapy records may receive protections beyond those applicable to ordinary health information.

Workers' Compensation and Government Requests - Where legally permitted, information may be disclosed for workers' compensation matters, certain law-enforcement purposes, health oversight activities, or other authorized government functions.

Mental Health and Psychotherapy Information - Mental health information may receive additional protection under federal or state law. Psychotherapy notes, where maintained as defined by applicable law, receive special protection and generally require specific authorization before disclosure except in limited circumstances permitted by law. Where state law provides greater confidentiality protection than federal law, Age To Age Counselling Inc. will follow the applicable legal requirements.

Couples and Family Therapy - Privacy and confidentiality can involve additional considerations when counselling includes couples, families, parents, children, or multiple participants. At the beginning of treatment, the clinician will explain applicable policies concerning. These matters may also be addressed in separate informed-consent documents.

  • Who is considered the client

  • Confidentiality

  • Treatment records

  • Communications with individual participants

  • Information disclosed privately to the clinician

  • Authorization for release of information

Substance Use Disorder Information - Certain substance use disorder treatment records may receive additional confidentiality protections under federal law, including 42 CFR Part 2, when those requirements apply. When Age To Age Counselling Inc. creates, receives, or maintains records subject to these additional protections, those records will be handled in accordance with applicable federal and state requirements. Additional authorization or consent requirements may apply before such information can be disclosed.

Telehealth and Electronic Communications - Telehealth services involve electronic transmission of information. Age To Age Counselling Inc. takes reasonable administrative, technical, and physical measures to protect health information used or disclosed during virtual services. Clients should participate in telehealth sessions from a reasonably private environment and take appropriate measures to secure their own devices, passwords, and internet connections. Ordinary email, text messages, website forms, and social-media communications may not provide the same level of privacy as approved clinical communication systems. Please do not send highly sensitive clinical information through ordinary website forms, email, text messaging, or social media unless specifically instructed by your clinician.

Our Responsibilities - Age To Age Counselling Inc. is committed to protecting health information entrusted to us. We will not use or disclose your health information except as described in this Notice or otherwise permitted or required by law. Where applicable, we are required to:

  • Maintain the privacy and security of protected health information.

  • Follow applicable federal and state privacy laws.

  • Follow the privacy practices described in the Notice currently in effect.

  • Provide individuals with access to this Notice.

  • Notify affected individuals when required if a breach compromises the privacy or security of protected information.

  • Obtain authorization for uses or disclosures when authorization is required by law.

  • Respect applicable rights concerning access, amendments, restrictions, confidential communications, and disclosure information.

Marketing and Sale of Information - Age To Age Counselling Inc. does not sell your protected health information. Protected health information will not be used for marketing purposes requiring authorization without first obtaining the authorization required by applicable law.

Changes to This Notice - We may change the terms of this Notice and our privacy practices as permitted by law. Changes may apply to information we already maintain as well as information received after the revised Notice becomes effective. The current Notice will be available on our website and upon request.

Questions or Privacy Concerns

If you have questions about this Notice, wish to exercise a privacy right, or have concerns regarding the handling of your health information, please contact:

Privacy Officer
Age To Age Counselling Inc.

Email: privacy@agetoagecounselling.com
General Email: info@agetoagecounselling.com
Phone: 941-666-2725
Toll-Free: 1-844-382-8975
Website: agetoagecounselling.com

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be denied services, discriminated against, or retaliated against for filing a privacy complaint or exercising a privacy right.

Emergency Notice

Age To Age Counselling Inc. and The Green Chair Project are not emergency or 24-hour crisis-response services. Do not use email, website forms, social media, or appointment requests for emergencies. If you are experiencing an immediate medical or mental health emergency, call 911 or go to the nearest emergency department.

Last Updated: August 2026