Telehealth Services
Effective Date: August 2026 - Age To Age Counselling Inc. USA offers telehealth and virtual mental health services to help make counselling more accessible to individuals, couples, and families. Telehealth allows eligible clients to meet with a clinician remotely through secure electronic communication technology. Telehealth services are subject to applicable federal and state laws, professional licensing requirements, ethical standards, clinician availability, and the location of the client.
Where Telehealth Services May Be Provided - Mental health professionals are regulated by the state or jurisdiction in which the client is physically located at the time of the session. Age To Age Counselling Inc. does not represent that its clinicians are authorized to provide psychotherapy or counselling in every U.S. state. Services will be provided only when the treating clinician is legally authorized to provide the applicable service in the jurisdiction where the client is physically located. Clients may be asked to confirm their physical location at the beginning of each telehealth appointment.
Our Clinicians - Depending on the program and jurisdiction, services may be provided by appropriately. Clinicians who are not independently licensed practice within the supervision requirements and scope permitted by the applicable state licensing authority. The clinician's professional status and supervision arrangements will be disclosed to clients as required before services begin.
Informed Consent - Before beginning telehealth treatment, clients will receive information about the nature of virtual services and applicable informed-consent requirements. Clients will have an opportunity to ask questions before consenting to telehealth services. This may include discussion of:
Privacy and Confidentiality - Age To Age Counselling Inc. takes reasonable measures to protect the confidentiality and privacy of telehealth communications and uses technology appropriate to the services being provided. Clients are encouraged to participate from a private location where conversations cannot easily be overheard. Clients should also take reasonable precautions to protect their privacy, including securing their devices, passwords, internet connections, and physical environment. No electronic communication system can be guaranteed to be completely secure.
Limits of Confidentiality - Information shared during telehealth services is treated as confidential, subject to applicable laws and professional ethical requirements. Specific limits of confidentiality will be discussed during the informed-consent process. Exceptions may include circumstances involving:
Couples and Family Telehealth - Telehealth services may be provided to couples and families when clinically appropriate and legally permitted.When more than one person participates in treatment, the clinician will discuss relevant confidentiality policies, communication expectations, records, and how information shared individually with the clinician may be handled. Clients participating from separate locations may be asked to provide their individual physical locations and emergency contact information.
Technology Problems - Technology problems occasionally occur during virtual sessions. If video or audio communication is interrupted, the clinician and client may attempt to reconnect or use an agreed-upon alternative communication method. Procedures for technology failures should be discussed before or during the informed-consent process.
Recording Sessions - Telehealth sessions should not be photographed, screen-captured, audio-recorded, or video-recorded by either party without appropriate prior consent and authorization, subject to applicable state law.
Emergencies and Safety - Telehealth services provided by Age To Age Counselling Inc. and The Green Chair Project are not emergency or 24-hour crisis services.
Telehealth Is Not Appropriate for Everyone - Telehealth can be convenient and effective for many clients, but it may not be clinically appropriate for every person or situation. A clinician may recommend in-person treatment, a different level of care, additional services, or referral to another provider when clinically appropriate. No specific treatment outcome is guaranteed.
Age To Age Counselling Inc.
Toll-Free: 1-844-382-8975
Email: info@agetoagecounselling.com
Website: agetoagecounselling.com
Last Updated: August 2026